Booking terms and conditions

1. Who we are

Cheshire Bloods Clinic is a trading name of Your Baby Scan Ltd. Our clinics are at 84 Victoria Rd, Widnes, WA8 7RA and 73-75 Nantwich Rd, Crewe, CW2 6AW. You can reach us on 0330 088 4438 or at hello@cheshirebloodsclinic.co.uk.

2. Booking and payment

Appointments are booked and paid for in full at the time of booking. We accept credit and debit cards and Klarna. Your appointment is only held once payment has been received.

Appointments can be booked from one hour ahead and up to one month in advance.

3. Rescheduling and cancellation

You may reschedule or cancel your appointment free of charge up to 24 hours before your appointment time, using the link in your confirmation email or by calling the clinic.

Inside 24 hours, and for missed appointments, we are unable to offer a refund because the phlebotomist's time and the laboratory kit have already been committed. Please call us if your circumstances are exceptional — we will always try to help.

4. The appointment

Please arrive a few minutes before your appointment time and bring photo ID. Where a test requires fasting or particular timing, this is set out on the test page and in your confirmation email — please follow it, as we may not be able to take a usable sample otherwise.

Our phlebotomists may decline to take a sample where it would not be clinically appropriate or safe to do so. In that case you will be refunded in full.

5. Nationwide Pathology appointments

Where your appointment is for a Nationwide Pathology test, you must upload the pathology lab request form issued by your clinician when booking. We cannot take your sample without it.

6. Results

Turnaround times shown on each test page are the laboratory's working-day estimates from the point the sample reaches them, not guarantees. Results are released to you securely.

Our results are not a diagnosis and do not replace advice from your GP or specialist. If any result is clinically urgent we will contact you.

7. Promotional codes

Promotional codes apply only to the tests they are issued for, cannot be exchanged for cash, and may be withdrawn at any time. Only one code may be used per appointment.

8. Your data

We process your personal and health data to provide your appointment and results, in line with UK GDPR and the Data Protection Act 2018. Data is encrypted in transit and at rest, and access is restricted to clinic staff who need it.

9. Complaints

If something has gone wrong, please contact us at hello@cheshirebloodsclinic.co.uk and we will respond within five working days.